What Are Cookies?
As is common practice with almost all professional websites, this site (hireserve.com) uses cookies. Cookies are tiny files that are downloaded to your device and are used for a range of reasons, from helping us to improve your experience of hireserve.com, to providing us with information about visitor behaviour and engagement.
This page describes what information hireserve.com cookies gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored (although please be aware that this may downgrade or ‘break’ certain elements of the site’s functionality, such as our Live Chat capability).
We (hireserve.com) primarily use cookies for the following reasons: to understand more about the way website visitors interact with hireserve.com, to make sure our Live Chat and contact form functions work properly, and to enable social media sharing functionality.
Most of the cookies we set are used for that first point: understanding our web visitors’ behaviour. We currently use two technologies on hireserve.com – Google Analytics and Crazy Egg. Both tools set third-party cookies which provide information about the following:
- How many users visit hireserve.com
- How long users spend on hireserve.com
- How users interact with site content (e.g. most popular links, how far users scroll down a page, etc.)
This information is used by our Marketing team to help us understand how visitors are engaging with hireserve.com and how we can subsequently provide a better, more relevant experience and user journey for them.
The remaining cookies are used for our Live Chat functionality and social media sharing. You can see all the cookies we use on Hireserve.com in the ‘What cookies do we use?’ section in a simple table.
Please note: No cookies used on Hireserve.com collect personal data.
| Cookie Name | Provider | Type | Strictly necessary (Hireserve.com can’t function without) | Persistency | Data collected / generated | Contains Personal Data (Y/N) | Purpose |
| APISID, HSID, SAPISID, SID, SSID | google.com | Security | Necessary if contact forms need to be utilised | 2 years | Unique visitor ID | No | These cookies are used by reCAPTCHA to verify that you are human |
| NID | google.com | Security | Necessary if contact forms need to be utilised | 6 months | Unique visitor ID | No | This cookie is used by reCAPTCHA to verify that you are human |
| SIDCC | google.com | Security | Necessary if contact forms need to be utilised | 3 months | Unique visitor ID | No | This cookie is used by reCAPTCHA to verify that you are human |
| _ceg.s | crazyegg.com | Analytical | No | 3 months | Unique visitor ID | No | This cookie allows us to view how users are interacting with our site and allows us to improve the user experience accordingly |
| _ceg.u | crazyegg.com | Analytical | No | 3 months | Unique visitor ID | No | This cookie allows us to view how users are interacting with our site and allows us to improve the user experience accordingly |
| _ga | google.com | Analytical | No | 2 years | Unique visitor ID | No | This cookie helps us to track the number of visitors to our site |
| _gat_UA-633690-1 | google.com | Performance | No | 1 minute | None | No | This cookie is set by Google Analytics to throttle requests |
| _gid | google.com | Analytical | No | 24 hours | Unique visitor ID | No | This cookie helps us to track the number of visitors to our site |
| f24_autoId | hireserve.com | Analytical | No | 10 years | Unique visitor ID | No | Generates a unique visitor ID for Force24 tracking |
| f24_personId | hireserve.com | Analytical | No | 10 years | Unique visitor ID | No | This cookie identifies you and tracks your journey throughout our site |
| viewed_cookie_policy | hireserve.com | Performance | No | 1 year | Boolean | No | This cookie lets us know that you have consented to using our cookies |
| visit_time | hireserve.com | Analytical | No | Session | Unique visitor ID | No | This cookie allows us to view how long a session is spent on our site |
| __cfduid | cloudflare.com | Security | Necessary if the live chat function needs to be utilised | 1 year | Unique visitor ID | No | This cookie shows you as a trusted user when accessing providesupport.com |
| vsid | providesupport.com | Performance | Necessary if the live chat function needs to be utilised | Session | Unique visitor ID | No | This cookie allows us to view your site activity for the current session when contacting our support team |
| personalization_id | twitter.com | Performance | Necessary if Twitter share functions want to be utilised | 2 years | Unique visitor ID | No | This cookie is set due to Twitter integration and sharing capabilities for the social media |
In line with the DPA 2018 (which incorporates GDPR guidance) we are committed to balancing your interests with the benefits to our business (Hireserve).
The cookies we set (and outlined in the above table) are very valuable as they help us to identify potential business opportunities by tracking the behaviour and engagement that visitors have with our website. Because of this business benefit, coupled with the fact that we are a B2B business and that our cookies do not collect personal data, we do not ask for your consent to set cookies when you visit Hireserve.com.
Instead, we alert you to the fact that we use cookies using a banner on Hireserve.com, which is written in simple, plain language. We then inform you that to continue using our site demonstrates that you are happy for cookies to be set.
We understand that, even though we are a B2B organisation and personal data is not stored, you may still want to take more control over your cookies when browsing.
If so, please use the links below to learn more about how to disable and remove cookies in your relevant browser. Please note, these are external links and Hireserve cannot take any responsibility for the content of them.
Hopefully this policy has provided you with some clear and simple insights into our use of cookies. However, if you do have any further questions, please contact us via dataprotection@hireserve.com and we’ll be happy to help!
This cookie policy will be updated over time as we introduce additional services and/or cookies to Hireserve.com.
Last updated October 2018.