Your customer experience

As a Hireserve customer, you’ll be fully supported throughout the whole of your journey with us.

From your tailored integration process, to your continued customer care via our support desk,
LiveChat and regular events, our recruitment software specialists will be here to help.

Communication

Hireserve ATS is a robust and powerful Applicant Tracking System.

However if you do have any queries, our team of recruitment software specialists are available through our Support Desk, open throughout working hours.

We’ll try to resolve any issues as soon as we possibly can, and will keep in close contact with you to let you know when they have been, or are expected to be, resolved.

You can also instantly connect with a member of our team via our live chat feature within Hireserve ATS.

Support Desk

We’re on hand to help. 

The Hireserve support desk is manned by people who use and work with Hireserve ATS every day.

“One of the best things about working with Hireserve is being able to speak to someone who understands your business and how you use their system. There are no call centres. With one call you reach an expert who can resolve the issue straight away over the phone.” Royal Botanic Gardens, Kew

At Hireserve, our team of dedicated customer service representatives are here to help. Let us introduce you:

Head of Services

Rob

Customer Care Manager

Archana

Archana Mahabaleshwarkar, Support & Implementation Consultant, Hireserve
Support Analyst

Chun

Chun - Hireserve recruitment software Line Support Analyst

Training

Whether you just need an hour to refresh your memory or half a day to get acquainted with some new functionality, we can arrange a training session to suit your needs. 

We’re on hand to help via web conference or, potentially, at one of our support clinics. And if you’d rather meet face-to-face, we will deliver half or full-day training sessions.

We can come to your office to really embed ourselves in your working culture, processes and team – or you are very welcome at Hireserve HQ. A good cup of tea and biscuit comes as standard.

Hireserve User Group

The Hireserve User Group is our annual, free conference for customers.

Packed with inspiring and insightful presentations and offering a great opportunity for our customers to network with a range of organisations and sectors, it’s a day of gaining inspiration, sharing best practice and developing new ideas.

“Very engaging and enlightening”

Established in 2008, each year offers an exciting agenda covering new product functionality, expert speakers in recruitment practice, processes or technologies, round-table discussions and more.

 

Support Clinics

Throughout the year we run regular Support Clinics. These are free one-to-one sessions, which our users to benefit from tailored support and advice from our team.

 

Webinars

We hold regular webinars for our customers to help them get the best out of Hireserve ATS features and functionality.  From Job Specific Questions to Assessment Criteria, we explore a different tool within Hireserve ATS in an in-depth live demo and Q&A session.

Delivered by our Head of Services, each webinar is packed with expert insights into every area of the system.

  • “It’s a brilliant format and very helpful” – BuroHappold Engineering

Hireserve Hub

The Hireserve Hub is the online home of Hireserve Support and Service.

The Hub is where our customers can download our range of Hireserve ATS user guides, listen to webinar recordings, view system updates, keep up to date with customer events and more.

Customers, you can access the Hireserve Hub here