Customer support – the first iCams Clinic
Last week we held the first Support Clinic (formerly known as iCams Clinics) here at our offices in Basingstoke.
The idea arose from the drop-in sessions we had held at the Hireserve User Group earlier this year, where customers were able to pop in and speak to the development team about Hireserve ATS (formerly known as iCams).
From taking the opportunity to ask a quick question to making the most of some one-to-one time to iron out an issue, the User Group drop-in session was received really positively. Since then, we’ve been thinking about how we can bring this kind of informal, face-to-face support to our customers on a more regular basis.
So it was that the Support Clinic was born. We opened our doors last Monday and ran two trial sessions with a small cluster of customers. From the helpful feedback that we received, we’re now very excited to be planning a second clinic in early 2015, ahead of the next User Group.
We firmly believe that, no matter how good a piece of software is, support, training and customer care is vital to help users get the most out of it. We’re always on hand for on-site training with customers, at the end of the phone or manning the support desk, but the Support Clinic is a way for us to give our customers a little extra: a chance for them to drop into the office for a couple of hours, meet the team and receive free, informal and helpful advice.
Interested in the next iCams Clinic? We’ll be releasing more information a little closer to the time in early 2015, so please keep your eyes peeled! Or, to register your interest for the next clinic, please email firstname.lastname@example.org