Transforming administration in a charity
StepChange Debt Charity helps people struggling with debt by providing free impartial advice, support and solutions.
Before implementing Hireserve ATS, the organisation’s recruitment team looked like this:
- Two recruitment staff
- 150 + applications per ‘front-line’ call centre role
- Manual processes, from posting CVs to setting up paper files
- 100 + calls a day to arrange interviews with candidates
- High no-show rate at Assessment Centre days
Read the StepChange Debt Charity case study to find out how the organisation took back control of its recruitment administration, grew its team three times over, and is now saving £20,000 per year.
“It’s such an exciting time at the charity. Budget may be limited but we’re making the best of the resources we have by being creative, investing in our people, using technology inventively and simply learning as much as we can to improve processes and results.”
Read it now: The StepChange Debt Charity case study
Find out more
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About the author
Tristan Potter
Tristan has a decade's worth of experience writing content and copy for organisations across Bristol and the Southwest of England. He has written on a diverse range of topics, including technology, philosophy, politics, and recruitment. His writing has appeared in The Drum, HR Grapevine, and The Guardian, among other publications. He joined Hireserve in March 2022.